Terms & Conditions

Your Customer Profile
In order for you to purchase from this site and for us to serve you better, you need to create your Customer Profile. You can do this by selecting the Register link on the right navigation bar. This information is vital for our customer service department to be able to contact you if there are any problems with your order, or if there is anything we could be doing better for you.
 
Putting items in your Shopping Cart
Clicking the "Add to Basket" button places it into your Shopping Basket. From there, you can continue shopping or go to the My Basket page to complete your order. You can remove items from your Shopping Basket increase their quantity at any time before making the purchase.
 
Completing your purchase
To place an order, you must have registered. If you do not have an account, click "Your Basket" on menu bar, and you'll find the option right there. Creating a Profile is free and easy, and your information will only be used to process and ship your Probac online orders. After logging in or creating a profile, review your choices, select your payment methods and click "Place Order."
 
Delivery
All orders are only for delivery within RSA (Republic of South Africa). All deliveries will have a charge of R28.35 for the first KG and then R3.80 per additional KG. Goods will be delivered within 4-5 working days.
 
Returns – 14 day conditional guarantee on products
We guarantee your satisfaction with all Probac online merchandise. You may return any faulty or damaged item within 14 days of delivery for a replacement provided that :
- Probac are notified within 48 hours of you receiving the goods.
- The product has not been damaged or used in any way
- Goods are returned in/within complete original packaging, including the guarantee and instruction manual.
- Product/s are not damaged through negligence, deliberate or accidental.
- Customer has followed all instructions ie. Instructions on care, use, settting etc.